Casino Solera – The Team

Casino Solera arised from the meetup of several industry specialists, within the online gambling space. Launched in 2004, the site rapidly imposed itself as the market leader in Spain and Latin America for online casinos. In 2008, it opened its doors to French players, with a full lift up in French along with a dedicated customer support.

Four years later, Casino Solera got an overall make over. The new version took 2 long years of work to offer our readers the best gaming sensations possible.

Penelope Castel
Casino Manager

Passionate about the web, Penelope Castel worked in many international groups specialized in this field. Specially attracted by the entertainement sector, she managed a browser-based video game company for several years. While attending specific fairs, Penelope Castel discovers the online casino world. The exciting nature of the business pushes her to step into this field, helped by experienced professionals. This happened in 2003, just one year before Casino Solera went live.

Alejandra Montiel
Support

Her entire career, Alejandra Montiel worked for gaming sites on the internet. She occupied several positions for various industry leaders. When she met Penelope Castel, the enthusiasm and energy she observes in the latter immediately convinced her to jump in a new venture: the launch of a new virtual casino. Since 2004, Alejandra Montiel is support manager at Casino Solera.

Kevin Dubois
Supporter Kevin

Kevin Dubois was born in France. After studying business, he worked for several years in a call center in Bordeaux. At the time, he often played in his local casinos in Gironde. He then discovered gambling sites online. Among them, he immediately enjoyed Casino Solera. As a casual player, Kevin Dubois was sometimes in contact with the customer support team. When he learned that we were looking for a new operator, he immediately applied for it.

Miguel Salazar
Support

Miguel Salazar spent his childhood in Alicante, Spain, but he considers himself primarily as a citizen of the world. He has lived in Netherlands, Australia, Singapore, Brazil and Canada. When Miguel then settled in Curaçao, he applied for a position at Casino Solera. Penelope Castel and Alejandra Montiel were instantly convinced by his can-do attitude and his ability to communicate fluently in many languages.

Elena Ruiz
Support

After attending high school, Elena Ruiz studied communications and marketing. As she enjoys the world of casinos, she insisted on working for the sector. Her first employer was a pioneer in the online gambling field. This position has convinced her to expand her experience online. Elena Ruiz then had several jobs in various casinos. Since 2008, she answers all the questions from Casino Solera members.

Sophie Leboeuf
Support

Nothing destined Sophie Leboeuf to get into the casino business. But, at 22, she became croupier in a famous establishment in northern France. Then, she flew to Curaçao to participate in the launch of a new casino, online this time. While she enjoyed this experience, she lacked the contact with customers, so she became support operator at Casino Solera.

Sergio and Martin plus watchdogs Coco and Rex
Security guards

If your personal information is protected by a technology to the forefront of progress, our buildings are guarded by a great team: Sergio and Martin, specialized in security for over half a century between them two. To lend their strong legs, they can count on the support of our two canine experts: Coco and Rex. Intractable with rogues, these watchdogs aspire in secret to petting and cuddling from the team that has adopted this duo as his true mascot.


About us

Casino Solera is managed by Fitzgerald Industries Group NV, Curaçao.

Casino Solera is a licensed online casino and is regulated by the Government of Curaçao. We follow a strict code of conduct and our integrity has earned us the trust and loyalty of many players.

Software

We are using the latest random number generation (RNG) systems, manufactured by the gaming software's giant, Betsoft, which benefits from advanced encryption protocols and the latest Firewall products, making our system one the most advanced and secure online.

Fair Gaming

We offer a fair, guaranteed and protected gaming environment. To make sure of this, we use a random number generator (RNG) playing the role of the bank. We use MDS GNA, widely proven to deliver consistent random results. The results of our GNA and our payout percentages are reviewed monthly by internationally recognized auditors TST - Technical Systems Testing (http://www.tstglobal.com), an accredited third party test.

Our average payout is 98.43%, making it one of the highest on the web.

To ensure the safest experience possible, we have implemented similar standards to those offered by real casinos.

Secure Transactions

Everyday, Casino Solera handles thousands of completely secure transactions. Various payment methods can be used to make deposits and/or withdrawals. We are working with industry leaders such as Visa, MasterCard, Moneybookers, and more providers to be added in the near future.

Security matters to us. We implemented many checks allowing you to play in a totally safe environment. We use the most state-of-the-art techniques for fund transfers and encryption of personal data or banking. Registering on Casino Solera is therefore making the choice to play in an extremely secure environment.

Privacy

Casino Solera ensures the highest respect for your personal information. We will never pass on your confidential data to anyone. We are committed to maintain the privacy of our players, so you can rest assured that your information will in no case be disclosed to third parties.

Customer Satisfaction

Casino Solera seeks a trusting relationship with each of its members. Customer satisfaction is our highest priority. Our support team employs many highly qualified professionals. With extensive experience in the industry, it has a perfect knowledge of the trade. You can count on clear and precise answers but also friendly and warm welcome to any question that you may have.

It is all about having fun on Casino Solera. We are dedicated to create the best possible service and would be happy to receive any comments, complaints, compliments, questions or suggestions you may have. For this, I invite you to contact us by email to share your feedback.




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